Member News | Professional mediation in companies: what for?

February 10, 2022

Professional mediation in companies: what for?

Relationships between people are a key element in the success, or not, of a company. And very often, this element is neglected by managers.


It is not forgotten, far from it. Team building activities, management seminars or even “Chief Happiness Officer” positions are proof of this. But it is neglected : the heart of inter-personal relations is often left out.


Indeed, in every conflict situation, the same elements are found. A better knowledge of these elements and of how conflicts work will allow any manager who has the means to do so, to promote an excellent quality of relations in his company or his department. But organizing a friendly event will not bring down the tensions that may exist in a department if they have reached a certain point. You have to go deeper.



And the professional mediator does this. He or she has the necessary tools to resolve conflicts and to create a serene atmosphere in the long term.


He can intervene directly, but also train a resource person in the company.


Thus, professional mediation can contribute to three objectives :

  • to resolve conflicts that are already in place,
  • to act in prevention, by training the company’s employees in relational quality,
  • and to assist in the management of change.


On this last point, it should be noted that changes are very often experienced in a negative way, because they are undergone by the employees. It is then a question of unraveling the issues that may be hidden behind the claims or blockages, and returning to healthy relations.


In fact, professional mediation is for any manager concerned about the well-being of his employees!

La médiation professionnelle en entreprise : pour quoi faire ?

Les relations entre les personnes sont un √©l√©ment cl√© dans la r√©ussite, ou non, d’une entreprise. Et bien souvent, cet √©l√©ment est n√©glig√© par les managers.


Il n’est pas oubli√©, loin de l√†. En t√©moignent les activit√©s de team building, les s√©minaires de management ou encore les postes de ¬ę¬†Chief Happiness Officer¬†¬Ľ.


Mais il est n√©glig√©, en ce que le coeur des relations inter-personnelles est, bien souvent, laiss√© pour compte. En effet, dans chaque situation conflictuelle, on retrouve les m√™mes √©l√©ments. Une meilleure connaissance de ceux-ci et des rouages des conflits permettra, √† tout manager qui s’en donne les moyens, de promouvoir une excellente qualit√© relationnelle dans son entreprise ou son service. Mais organiser un √©v√®nement convivial ne fera pas redescendre les tensions qui peuvent exister dans un service si elles ont atteint un certain point. Il faut aller en profondeur.



Et le m√©diateur professionnel fait cela. Il dispose des outils indispensables √† la r√©solution des conflits et √† l’installation d’une ambiance sereine, √† long terme.


Il peut intervenir directement, mais √©galement¬†former une personne ressource dans l’entreprise.


Ainsi, la médiation professionnelle peut concourir à trois objectifs :

  • r√©soudre des conflits d√©j√† install√©s,
  • agir en pr√©vention, en formant les collaborateurs de l’entreprise √† la qualit√© relationnelle,
  • et aider √† la conduite du changement.

Sur ce dernier point, il est à noter que les changements sont très souvent vécus de manière négative, car ils sont subis par les collaborateurs.


Il s’agit alors de d√©nouer les enjeux qui peuvent se cacher derri√®re les revendications ou les blocages, et revenir √† de saines relations.


En fait, la m√©diation professionnelle s’adresse √† tout manager soucieux du bien-√™tre de ses employ√©s !

| J√©r√īme Decarnin

I have been living in Lithuania since 2018 and I offer coaching services, for teenagers and adults, in face-to-face or distance sessions. 

Orientation, school coaching, and professional life coaching are my main


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